Pricing

Simple, honest pricing

No hidden fees, no surprises. You'll always know what you're up for before we start work. All prices are in Australian dollars and include GST.

Standard computer service rates

Standard rate

On-site & in-home support

$100
per hour

Our standard rate for all computer repairs, maintenance, networking, hardware setup, tutoring and general IT support at your home or business.

First visit

First 30 minutes

$75
minimum call-out

The first 30 minutes (or part thereof) of any on-site visit is charged at $75. After that, the standard hourly rate applies.

Travel: We service Jindalee and Brisbane's western suburbs. Travel time may apply for locations outside the 4074 area — just ask when you call.

Remote & phone support

Remote access support

$30
per 15 minutes (or part thereof)

We connect to your computer remotely and fix the issue without needing to visit. Fast, convenient and affordable for many common problems.

Phone support

$30
per 15 minutes (or part thereof)

Step-by-step phone guidance to help you resolve issues yourself. Resolution depends on how clearly we can communicate — we'll keep it plain and simple.

Weekend & public holiday rates

Saturday

$180
per hour or part thereof

Sunday

$240
per hour or part thereof

Public Holidays

$180
per hour or part thereof

What's covered under our IT services

Virus & spyware removal
Wireless & wired networking
Data recovery
Data backup setup
Software installation & troubleshooting
Hardware installation & setup
New computer setup & migration
One-on-one home tutoring
Printer & peripheral setup
Windows optimisation & tune-up

Payment

We accept the following payment methods. Payment is due on completion of work.

Cash
Card
Please note

As of 21 March 2025, Hoop Creative no longer runs accounts. All work is payable on completion. Thank you for your understanding.

Not sure what you need?

Give us a call — we're happy to chat through your problem before you commit.

Call 0408 714 495